Return Policy

Introduction

This Return Policy outlines the terms and conditions for returns, cancellations, and refunds for services provided by Quixeralkhap. Please read this policy carefully before booking our services.

Return Period

For styling services and consultations:

• You may cancel your appointment up to 48 hours before the scheduled service time for a full refund
• Cancellations made between 24-48 hours before the appointment may be subject to a 50% cancellation fee
• Cancellations made less than 24 hours before the appointment are non-refundable
• For completed services, refund requests must be submitted within 7 days of service completion

For custom or made-to-order services, different terms may apply as discussed at the time of booking.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

• The cancellation or return request must be made within the specified time period
• For service cancellations, you must provide written notice via email or through our contact form
• For completed services, you must demonstrate that the service did not meet the agreed-upon specifications
• Any issues with service quality must be reported within 24 hours of service completion
• You must provide a valid reason for the return or cancellation request

Return Shipping Costs

Since we primarily provide in-person styling services:

• No shipping costs apply for service cancellations
• If you have purchased physical items (such as clothing or accessories) as part of our styling service, return shipping costs are the responsibility of the customer unless the return is due to our error or defective items
• For returns due to our error or defective items, we will cover all return shipping costs

Return Process

To initiate a return or cancellation:

1. Contact Us: Email us at reply@quixeralkhap.world or use our contact form with your booking reference number
2. Provide Details: Include your name, booking date, service type, and reason for return/cancellation
3. Wait for Confirmation: We will review your request and respond within 2 business days
4. Receive Instructions: If approved, we will provide you with specific instructions for the return or cancellation process
5. Process Refund: Once approved, refunds will be processed according to our refund procedure (see below)

Non-Returnable Items and Services

The following items and services are generally non-refundable:

• Completed styling consultations that have been fully delivered
• Custom-made or personalized styling services that have been completed
• Services cancelled less than 24 hours before the scheduled appointment
• Gift cards or promotional vouchers (unless required by law)
• Services that have been modified or customized at your specific request
• Digital products or downloadable content

Exceptions may be made in cases of service defects or our failure to deliver as promised.

General Legal Requirements

This return policy complies with applicable Canadian consumer protection laws:

• We respect your right to cancel services within the specified timeframes
• We provide clear information about cancellation terms before you book
• We process refunds in a timely manner as required by law
• We do not charge unreasonable cancellation fees
• We clearly communicate all terms and conditions before service delivery

Order Cancellation Policy

Pre-Service Cancellations

You may cancel your booking:

• More than 48 hours before: Full refund, no cancellation fee
• 24-48 hours before: 50% refund, 50% cancellation fee applies
• Less than 24 hours before: No refund, full service fee applies

Same-Day Cancellations

Same-day cancellations or no-shows are non-refundable. However, we understand that emergencies happen. Contact us immediately if you have an emergency situation, and we will review your case individually.

Rescheduling

You may reschedule your appointment up to 24 hours before the scheduled time at no additional charge, subject to availability. Rescheduling requests made less than 24 hours before may incur a rescheduling fee.

Refund Procedure

Once your return or cancellation request is approved:

1. Processing Time: Refunds are typically processed within 5-10 business days of approval
2. Payment Method: Refunds will be issued to the original payment method used for the booking
3. Bank Processing: Please allow additional time for your bank or credit card company to process the refund (typically 3-5 business days)
4. Confirmation: You will receive an email confirmation once the refund has been processed
5. Partial Refunds: If a partial refund is issued (e.g., due to cancellation fees), the amount will be clearly explained in the refund confirmation

Note: For payments made by credit card, the refund will appear on your statement within one to two billing cycles, depending on your card issuer.

Quality Issues and Complaints

If you are not satisfied with the quality of our service:

• Contact us immediately (within 24 hours) to report the issue
• Provide detailed information about what did not meet your expectations
• We will investigate the matter and work with you to find a satisfactory solution
• Options may include: service correction, partial refund, or full refund depending on the circumstances

Disputes

If you disagree with our decision regarding a return or refund, you may:

• Request a review of the decision by our management team
• Provide additional documentation or evidence to support your case
• If the dispute cannot be resolved, you may contact your local consumer protection agency

Contact Information

For questions about returns, cancellations, or refunds, or to initiate a return request, please contact us:

Email: reply@quixeralkhap.world
Address: 123 Queen Street West, Toronto, ON M5H 2M9, Canada
Phone: +1 (416) 555-0123
Business Hours: Monday - Friday: 09:00 - 18:00, Saturday: 10:00 - 17:00

Please include your booking reference number and order details in all communications to help us process your request quickly.